Smart Call Transfers for Faster Customer Support
What is Call Transfer in a VoIP Phone System?
🔀 Effortless Call Routing
Seamlessly direct calls to the right team or agent.
📈 Improve First Call Resolution
Boost customer satisfaction with faster support.
📞 Smooth & Direct Transfers
Choose how calls are handed off—instantly or with context.
Two Decades of Proven Excellence in Practical Solutions
With 20+ years of experience, we provide reliable, innovative solutions tailored to your needs—ensuring quality, efficiency, and lasting results.
🔐 Protect Your Data And Privacy
We prioritize your data protection and privacy using advanced encryption and best practices to keep your information safe.
🧩 Free And Open Source Software
Our platform works with your existing CRM and systems—no need to change your tech stack.
Frequently Asked Questions
Have questions about Voxu? Here are answers to some of the most common queries we receive from our customers about our AI-powered phone solutions.
1. How does call transfer work in a VoIP phone system?
A call transfer in a VoIP system allows you to move a live call from one agent or device to another. It uses internet-based protocols to redirect the call seamlessly, often with just a button press.
2. What is the difference between smooth transfer and direct transfer?
Smooth Transfer: The first agent speaks to the next agent before handing over the call.
Direct Transfer: The call is instantly routed to the next agent without any prior discussion.
3. How can call transfer improve customer satisfaction?
By quickly connecting customers to the right person, call transfers reduce wait times and avoid the frustration of being passed around, leading to faster issue resolution.
4. Can call transfer help businesses reduce call handling time?
Yes. It eliminates unnecessary back-and-forth, enabling quicker resolution by routing customers directly to the most qualified agent.